Start With an Org Chart
Inside every large company is an IT organization most people never see: a help desk, system administrators, security engineers, application developers, data analysts, architects, and the leadership that keeps all of it pointed at the business. Our founders spent their careers running those organizations, with reporting trees of eighty-plus specialists covering every box on the chart.
A growing company needs most of the same capabilities. It just cannot field that roster. So coverage gets assembled a piece at a time: one IT hire to keep the lights on. A security vendor after the first scare. An implementation partner when the CRM arrives. An agency when it is time to try AI. Before long, a CFO or COO is managing three vendors and an employee on top of their day job, and there are still open boxes on the chart.
That gap is why Wired CIO exists.
Weigh the Alternatives
An internal hire
One salary buys one set of skills, plus benefits and PTO, and coverage depends on a single person’s availability.
An outsourced help desk
Day-to-day support is covered, but strategy, applications, and compliance usually sit outside the scope of the contract.
Wired CIO
Strategy, operations, security, applications, and compliance from one accountable team, on a rolling 90-day commitment.
How It Starts
The same sequence every time, whether the conversation starts with a broken backup or a stalled ERP.
A 30-minute conversation
What is broken, what is slow, and what the business wants this year.
Short discovery
A focused look at your environment or your workflows, scoped in writing before it starts.
The ballpark checkpoint
Scope and budget on one page before any commitment, so leadership sees the numbers early.
A 90-day rhythm
Work runs on a rolling 90-day commitment with a weekly status call, so the exit stays as easy as the entrance.
Our Team
Business leaders, engineers, architects, and former accountants who spent years running IT and systems inside companies like yours.
Frequently Asked Questions
How does pricing work?
Managed services run at a flat monthly rate per person, which covers their primary device; shared and additional devices are a small add-on. Project work is hourly and quoted in writing before it starts, or converted to a fixed monthly fee when you want budget certainty. Microsoft licensing passes through at list price.
Do you require long-term contracts?
No. Our standard commitment is a rolling 90 days, so we earn your business every quarter. Everything we build lives in your own Microsoft tenant with nothing proprietary in the way, which keeps that promise real: you could hand the keys to any provider tomorrow.
How fast do you respond?
Tickets go to an engineer first, with an average first response around 30 minutes during business hours. System-down issues carry an SLA. Support hours flex to where your team works, including multi-time-zone remote teams.
Do you mark up Microsoft licensing?
No. Licensing passes through at Microsoft's list price. As your partner of record we handle procurement, true-ups, and renewals, and we flag the licenses you are paying for but not using. Our fees are for our work; licensing is not a profit line.
What if we eventually build an internal IT department?
Everything we build lives in your tenant, documented, with no proprietary lock-in, so you can take it in-house or to any provider whenever that makes sense. The rolling 90-day commitment is designed for exactly that.
What happens on the first call?
Thirty minutes. We ask what is going on: what broke, what is slow, what the business is trying to do this year. If there is a fit, the next step is a short discovery, and you see a ballpark scope and budget before committing to anything further.