Overview
Our Managed IT service gives you a complete IT department covering monitoring, support, security, and strategy, for a predictable monthly cost. We resolve issues before they become downtime, keep every system patched and protected, and report on everything we improve.
Built on the Microsoft stack and run by a full team of specialists, it is the in-house IT leadership you would hire internally, without the overhead, training, or turnover.
How We Work
Consultation
We start with discovery: a full assessment of your environment, then a strategy mapped to your team and your business goals.
Implementation
Our onboarding team does the heavy lifting of migration, hardening, and documentation, so your people get back to work.
Ongoing support
Around-the-clock monitoring and support, plus regular vCIO reviews that keep your IT a step ahead.
What's Included
User onboarding & offboarding
Provision new hires in minutes and fully deprovision departures: accounts, licenses, devices, and access granted on day one and revoked at exit, wherever your people work.
Help desk & end-user support
Around-the-clock support by phone, email, and chat, with fast, friendly resolutions and no jargon.
Network & security support
Firewalls, identity, and endpoints monitored and hardened, with SOC 2-aligned controls that keep your compliance posture intact.
Strategic & co-managed IT
As your primary or co-managed IT partner, a dedicated vCIO owns the roadmap so your IT evolves with the business instead of reacting to it.
Vendor management
We own your technology vendors and their tickets, from ISPs to SaaS to hardware, so your team stops chasing support lines.
Asset & lifecycle management
Procurement, tracking, and refresh of every device and license, managed from purchase through retirement.
Security awareness training
Ongoing phishing simulations and education that turn your team into your strongest line of defense.
Managed Endpoint Protection
Always-on defense for every laptop, desktop, and server: managed antivirus, EDR, and patching that secures devices without slowing your people down.
The First 90 Days
This sequence follows a recent onboarding, week by week.
Access, visibility, and the scary stuff
- Admin access consolidated and audited. This is the step where we find the departed employee who still holds global admin.
- MFA enforced, starting with every admin account.
- Monitoring agents on your most critical systems first, then everything else.
- A shared password vault replaces the spreadsheet, the note on someone's phone, and memory.
- A live asset inventory starts building itself as devices enroll.
The baseline
- Licensing rationalized: personal licenses onto a business tenant, duplicate tools flagged, pass-through pricing with no markup.
- Device management on every machine, Mac or PC.
- Backups running, test-restored, and copied off site.
- Identity hardening: conditional access on, legacy sign-in methods blocked.
- Every change lands in a written change log you keep.
The rhythm
- A weekly status call you can set your watch by, plus a monthly summary for leadership.
- Patching on a cadence: Microsoft ships on Tuesday, we validate for a week, then roll out.
- Onboarding and offboarding playbooks handed over as documents you own.
- A 90-day review that walks every ticket and sets the roadmap for the next quarter.
We do not factory-reset a working fleet just to satisfy an enrollment checkbox, and steps that depend on third-party access, like your domain registrar, are sequenced around when that access is available.
Implementation Options
Three ways to start, depending on how much certainty you want before you commit. Estimates and rates are quoted in your proposal.
T&M Onboarding
- The full onboarding and stabilization on time and materials, billed to actual hours as consumed
- A written estimate up front, revisited at every phase gate
- Design and build run in parallel: the blueprint evolves while early phases are already being delivered
- Scope stays flexible, with changes approved through a written change order
- Simpler footprints with a clear picture of their requirements
- Teams comfortable steering scope as the work unfolds
Fixed-Fee Assessment & Roadmap
- The first phase of a full onboarding and stabilization, run as a standalone engagement with its own deliverables (we call it Phase 0)
- Current state documented, future state designed, and the onboarding and stabilization blueprint delivered
- A fixed-fee onboarding and stabilization proposal, priced against confirmed scope
- Deliverables are platform-agnostic, not tied to Microsoft or to us, and detailed enough for any qualified partner to quote a fixed fee
- The fee is credited in full toward the onboarding and stabilization if you proceed with us within three months
- Complex or unclear scope, where guessing is expensive
- Boards and leadership teams that prefer the certainty of a detailed roadmap and fixed-fee scope before implementation kicks off
Fixed-Fee Onboarding
- Follows a completed Discovery & Design engagement
- The onboarding and stabilization at a fixed price, quoted against the scope confirmed in discovery and design
- Milestone billing tied to deliverables you can verify
- Change orders only when the scope itself changes
- Budget certainty required before kickoff
- Regulated or board-governed purchases
Support & Training Options
Same engineers, same documentation standards, three levels of ownership. The managed plans run on a rolling 90-day commitment, so we earn your business every quarter; T&M carries no commitment at all.
T&M support
- On-demand escalation support for your internal IT lead, from the same engineers who run our managed fleets
- Project work (migrations, audits, cleanups) scoped in writing and billed hourly
- Security incident triage: serious threats get neutralized first and papered after
- Documentation for everything we touch, in your tenant, yours to keep
- Teams with an established in-house IT person who want a bench behind them
- Companies that prefer to stage spend, prove value, and then deepen
- One-off projects with a clear start and end
Co-managed IT
- Reduced professional services rates for project work
- Your IT lead stays in charge and stays first line; we cover tiers 2 and 3
- Our monitoring and management tooling, with admin access for your team too
- Patching, identity and MFA administration, and backup verification
- A documented environment and a live asset inventory
- Coverage when your IT person is out, so vacations stop being theoretical
- Quarterly strategy reviews with our vCIO
- Solo IT managers carrying a whole company alone
- Leadership that wants continuity beyond one irreplaceable person
Fully managed IT
Everything in the co-managed IT option, plus:
- Our lowest professional services rates for project work, as part of a holistic ongoing engagement
- Helpdesk for every employee, tiers 1 through 3
- Microsoft 365 administration end to end
- Security monitoring, threat response, and email security
- IT vendor and license management: we chase the ISP so you never do
- vCIO strategic advisory and annual IT budgeting
- Onboarding and offboarding run for you, day one to exit
- SLA on system-blocking issues
- Companies with no internal IT at all
- Owners and office managers doing IT as a second job who want out of the middle
Who This Is For, and Who It Is Not
A strong fit if
- You are roughly 10 to 75 people, on Microsoft 365 or Google Workspace, with real work riding on daily deadlines.
- IT is currently a second job for someone whose actual job is design, operations, or finance.
- You have one good IT person who needs depth behind them, or none at all.
- Your clients trust you with sensitive data: legal, healthcare, financial, or donor records.
- You are preparing for cyber insurance, an audit, or an eventual sale, and the current setup would not survive the questionnaire.
A poor fit if
- You want a technician physically on site every day. We are remote-first with on-site visits as needed.
- The deciding factor is the lowest per-seat price. Flat-fee senior coverage is rarely the lowest bid.
- You want software that monitors employee activity. We manage devices and security, not workforce surveillance.
- You want to keep shared passwords and skip MFA. Those are among the first things an engagement changes.
Frequently Asked Questions
All questionsWhat is Managed IT?
Managed IT means we operate your entire IT function for a flat monthly fee: helpdesk for your staff, patching, backups, security, vendor management, and a documented plan. It is the IT department you would hire, without hiring one.
How is this different from calling an IT guy when something breaks?
Break-fix support (call a tech when something breaks, pay by the hour) is reactive by design. Managed IT is a flat monthly fee for keeping everything running, so prevention, monitoring, documentation, and planning are part of the service rather than billable extras.
Who is managed IT for, and who is it not?
Companies of roughly 10 to 75 people with no internal IT, where technology problems land on an office manager or the owner. It is also the right answer when insurance, clients, or auditors start asking questions your current setup cannot answer. If you already have a capable internal IT team, co-managed IT is usually the better structure, and if the deciding factor is the lowest per-seat price, flat-fee senior coverage is rarely the lowest bid.
How does pricing work?
Managed services run at a flat monthly rate per person, which covers their primary device; shared and additional devices are a small add-on. Project work is hourly and quoted in writing before it starts, or converted to a fixed monthly fee when you want budget certainty. Microsoft licensing passes through at list price.
We already have an IT person. What happens to them?
They stay in charge. Co-managed IT is built around your internal lead: they remain first line for their own team, we take the escalations, they get admin access to every tool we bring, and someone senior covers them when they take a vacation. Several of our co-managed clients came to us specifically because their one IT person was at a breaking point.
How fast do you respond?
Tickets go to an engineer first, with an average first response around 30 minutes during business hours. System-down issues carry an SLA. Support hours flex to where your team works, including multi-time-zone remote teams.
Do you support Macs? Google Workspace?
Yes to both. Most of our clients run Microsoft, and several run all-Mac fleets on Google Workspace. We administer Apple Business Manager, device management for Macs and PCs, and Google Workspace daily, and none of it requires a platform migration.
We think we have been compromised. Is that where you start?
Yes, and triage comes before paperwork. On a first call after an incident we audit admin roles and mailbox delegates, review sign-in logs, check for hidden forwarding rules, and enforce MFA, then talk about the engagement. Serious threats get neutralized first and invoiced after.
What if we eventually build an internal IT department?
Everything we build lives in your tenant, documented, with no proprietary lock-in, so you can take it in-house or to any provider whenever that makes sense. The rolling 90-day commitment is designed for exactly that.
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