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Secure, always-on IT operations that simply work

Microsoft 365, help desk, infrastructure, security, and day-to-day support engineered for uptime and resilience.

Secure, resilient operations

Protect is the day-to-day discipline of IT: support your people can reach, patching and backups that happen on schedule, and identity controls that hold up when someone tests them.

Most incidents at small companies trace back to an unpatched server, a reused password, or an admin account nobody remembered to disable. This pillar exists to close those doors and keep them closed.

How the Pieces Fit

Frequently Asked Questions

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How does pricing work?

Managed services run at a flat monthly rate per person, which covers their primary device; shared and additional devices are a small add-on. Project work is hourly and quoted in writing before it starts, or converted to a fixed monthly fee when you want budget certainty. Microsoft licensing passes through at list price.

We already have an IT person. What happens to them?

They stay in charge. Co-managed IT is built around your internal lead: they remain first line for their own team, we take the escalations, they get admin access to every tool we bring, and someone senior covers them when they take a vacation. Several of our co-managed clients came to us specifically because their one IT person was at a breaking point.

How fast do you respond?

Tickets go to an engineer first, with an average first response around 30 minutes during business hours. System-down issues carry an SLA. Support hours flex to where your team works, including multi-time-zone remote teams.

We think we have been compromised. Is that where you start?

Yes, and triage comes before paperwork. On a first call after an incident we audit admin roles and mailbox delegates, review sign-in logs, check for hidden forwarding rules, and enforce MFA, then talk about the engagement. Serious threats get neutralized first and invoiced after.

Related reading

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