Overview
Power Automate connects the tools you already use and runs the routine work between them, approvals, notifications, data syncs, provisioning, on its own, so nothing waits on someone remembering to do it.
We map the repetitive processes draining your team, then build and manage the flows that handle them reliably, with the governance to keep them secure.
How We Work
Map the flow
We document the manual steps, owners, and exceptions before automating anything.
Automate
We build reliable flows with error handling and notifications, so automation fails loudly rather than silently.
Extend
We monitor runs, tune the rough edges, and add the next flow once the first one has earned trust.
What's Included
Process mapping
We find the repetitive work worth automating and the steps it really takes.
Flow design and build
Reliable automated flows across your apps and approvals.
System integration
Connections between Microsoft 365, Dynamics, and third-party tools.
Provisioning automation
Onboarding, offboarding, and routine admin handled automatically.
Monitoring
Flows watched and maintained so they keep running as expected.
Governance
Built securely on a governed platform, with the right controls.
Implementation Options
Three ways to start, depending on how much certainty you want before you commit. Estimates and rates are quoted in your proposal.
T&M Implementation
- The full implementation on time and materials, billed to actual hours as consumed
- A written estimate up front, revisited at every phase gate
- Design and build run in parallel: the blueprint evolves while early phases are already being delivered
- Scope stays flexible, with changes approved through a written change order
- Simpler footprints with a clear picture of their requirements
- Teams comfortable steering scope as the work unfolds
Fixed-Fee Discovery & Design
- The first phase of a full implementation, run as a standalone engagement with its own deliverables (we call it Phase 0)
- Current state documented, future state designed, and the implementation blueprint delivered
- A fixed-fee implementation proposal, priced against confirmed scope
- Deliverables are platform-agnostic, not tied to Microsoft or to us, and detailed enough for any qualified partner to quote a fixed fee
- The fee is credited in full toward the implementation if you proceed with us within three months
- Complex or unclear scope, where guessing is expensive
- Boards and leadership teams that prefer the certainty of a detailed roadmap and fixed-fee scope before implementation kicks off
Fixed-Fee Implementation
- Follows a completed Discovery & Design engagement
- The implementation at a fixed price, quoted against the scope confirmed in discovery and design
- Milestone billing tied to deliverables you can verify
- Change orders only when the scope itself changes
- Budget certainty required before kickoff
- Regulated or board-governed purchases
Support & Training Options
Automation only pays for itself while it keeps running. Decide who watches it. Flat-fee plans run on a rolling 90-day commitment; T&M carries none.
T&M support
- Fixes and changes billed hourly, as requested
- Escalation to the team that built your flows
- New automation ideas scoped in writing before work starts
- Teams with a maker or admin who owns the day to day
- A small number of stable, low-risk automations
Flat-fee automation support
- Reduced professional services rates for your implementation
- SLA-backed support during business hours
- Monitoring so failed runs get caught by us, and never by your customers
- Minor flow changes and new connectors as systems change
- Training for new staff who inherit the tools
- Automations sitting in revenue-critical or compliance-critical paths
- Teams that want to keep building without keeping a developer
Fully managed automation & IT
Everything in the flat-fee automation support option, plus managed IT services:
- Our lowest professional services rates for your implementation, as part of a holistic ongoing engagement
- Microsoft 365 administration
- Endpoint monitoring, patching, and security configuration
- Security monitoring, threat response, and email security
- IT vendor and license management
- vCIO strategic advisory
- Helpdesk and level 1, 2, and 3 support for staff
- SLA on system-blocking issues
- Companies that want one partner across automation and general IT
Who This Is For, and Who It Is Not
A strong fit if
- Someone re-types the same data between two systems every day.
- Approvals sit in inboxes, and nobody can see where a request is stuck.
- Onboarding a new hire is a checklist worked through by hand across several systems.
- Notifications, reminders, and status updates depend on a person remembering to send them.
- You already pay for Microsoft 365, and want more out of the platform before buying another tool.
A poor fit if
- The process needs a screen for people to work in. That is a Power Apps build, with flows behind it.
- The steps are judgment calls that change case by case. Flows work on rules you can write down.
- You want flows built and then left unowned. Automations need a home, and someone who hears about it when one fails.
Frequently Asked Questions
All questionsWhat is Power Automate?
Power Automate is the plumbing between your systems. When something happens in one place (a form submitted, an invoice approved, a file dropped), it makes the right things happen everywhere else, with no human re-keying in the middle. A typical starter project: a flow that auto-files incoming documents to SharePoint.
How much does Power Automate cost?
Basic flows on standard connectors are included with your Microsoft 365 licenses. Beyond that, licensing splits by what the automation is: a per-user subscription for flows a person runs, or a per-process license for automation that runs on its own schedule for the whole company. The per-process model is usually the cheaper answer for back-office work, because one license covers a flow no matter how many people it touches. Unattended desktop automation and process mining are separate add-ons. Microsoft publishes current rates on the Power Automate pricing page.
How is this different from Zapier, or just doing it by hand?
Tools like Zapier do something similar for consumer apps; Power Automate is the version that lives inside your Microsoft tenant, respects your security, and talks natively to Microsoft 365, Dynamics, and SharePoint without shipping your data through a third party.
Which everyday tasks are worth automating, and which are not?
Any recurring 'someone copies this from here to there' step: invoice routing, approval chains, onboarding checklists, notifications. The best candidates are boring, frequent, and precisely defined. Fragile processes that change weekly, and one-time migrations, are poor fits, because automation pays for itself through repetition.
What does an implementation cost, and when do we find out?
Early, on purpose. After discovery we put a ballpark scope and budget in front of you, with no signature expected, so both sides know the shape of the project early. After design, pricing becomes a fixed scope. We present two structures side by side, a straight hourly project and the same scope amortized monthly with support included, so you can show leadership the difference and defend the choice.
What happens after go-live?
Thirty days of hypercare are built into every implementation, then you move to the support option you chose. Expect a response within a couple of hours, usually a live screen share, and sessions that double as training. Heavy investment in training and cutover means post-go-live questions skew toward how-do-I rather than break-fix.
Do you mark up Microsoft licensing?
No. Licensing passes through at Microsoft's list price. As your partner of record we handle procurement, true-ups, and renewals, and we flag the licenses you are paying for but not using. Our fees are for our work; licensing is not a profit line.
How do you handle training?
Role-based and timed close to go-live so it sticks: finance, operations, and quality each learn their own workflows, in your system with your data. After go-live, support sessions run as live screen shares that double as training, and flat-fee plans include training for new hires and on each Microsoft release wave.
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